Shipping Policy

At Virelia, we're committed to getting your order to you as quickly and safely as possible. Below you'll find everything you need to know about our shipping process.

Domestic Shipping Only

• At this time, Virelia exclusively ships within Canada.
• We currently do not offer international shipping outside of Canada.

We're focused on providing the best possible experience for Canadian Paw-rents and are working hard to expand. If international shipping becomes available, we'll be sure to announce it across our website and social media channels.

Shipping Costs

Shipping costs are calculated at checkout based on several factors, including:

• Destination country or region
• Product type
• Package weight
• Packaging dimensions

The final shipping cost will be displayed before you complete your purchase.

Order Processing

Orders are typically processed within 1–3 business days.

Please note that processing times may be slightly longer during holidays, promotional events, or periods of high order volume.

Shipping Times

Once your order has been processed, it will be shipped within 3–8 business days.

Delivery times may vary depending on your location, customs processing (for international orders), weather conditions, and carrier delays.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking information so you can follow your package every step of the way.

Shipping Delays

While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur that are beyond our control. These may include:

• Severe weather conditions
• Customs inspections
• Carrier delays
• High shipping volumes during holidays

We appreciate your patience and understanding should any unexpected delays occur.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Virelia is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us as soon as possible. While we'll do our best to assist, we cannot guarantee changes can be made once an order has been processed.

Lost or Missing Packages

If your tracking information indicates your order has been delivered but you have not received it, we recommend:

• Checking around your delivery location
• Asking household members or neighbours
• Contacting the shipping carrier directly

If you're still unable to locate your package, please contact us, and we'll do our best to assist.

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Questions?

If you have any questions regarding your order or shipping, our support team is always happy to help. Please contact us through our Contact Us page, and we'll get back to you as soon as possible.