Frequently Asked Questions
No. Shedding is a natural biological process.
- Our products are designed to help manage loose shedding, remove excess fur before it spreads throughout your home, and simplify your grooming routine.
- At this time, Virelia ships exclusively within Canada. We currently do not offer international shipping
- Our standard shipping is a flat $13
- Free shipping on orders over $50
- Orders are typically processed within 1–3 business days.
- Once your order has been processed, it is typically shipped within 3–8 business days. Delivery times may vary depending on your location and the shipping carrier you select.
- Yes. Once your order has shipped, you'll receive a confirmation email with tracking information so you can monitor your delivery.
- If your order has not yet been processed, we'll do our best to update your shipping address. Please contact us as soon as possible after placing your order.
- Due to the nature of our products, all sales are final. We do not accept returns for change of mind, incorrect purchases, or personal preference.
We only offer refunds or replacements if your order arrives:
- Damaged
- Defective
- Incorrect
- Claims must be submitted within 14 days of delivery.
Please contact our support team with:
- Your order number
- A description of the issue
- Clear photos or videos of the product
- Photos of the packaging (if applicable)
- Our team will review your claim and determine the appropriate resolution.
- Virelia was created to help Paw-rents spend less time dealing with everyday pet care frustrations and more time enjoying life with their companions. Every product is thoughtfully selected to solve real problems—not simply fill a shelf.
- Yes, many of our grooming products are suitable for both cats and dogs. Product compatibility is listed on each product page.
- This depends on your companion's breed, coat type, and shedding habits. Regular grooming can help manage loose fur and keep coats looking healthy.
- Yes, the grooming glove is gentle enough for regular use and makes everyday petting a relaxing grooming session.
- The de-shedding brush is designed to help remove loose undercoat hair before it ends up on your furniture, clothing, and floors, making shedding easier to manage.
Our reusable roller works best on common fabric surfaces, including:
- Sofas
- Clothing
- Bedding
- Car seats
- Pet beds
- Cushions
For the best results, we recommend:
- Groom using the Virelia Grooming Glove.
- Remove loose undercoat with the De-Shedding Brush.
- Finish with the Reusable Pet Hair Roller to clean remaining fur from furniture, clothing, and other fabric surfaces.
For heavy shedders:
- Grooming Glove: Daily or as needed
- De-Shedding Brush: 1–2 times per week
- Reusable Roller: Whenever cleanup is needed
- Many pets enjoy the grooming glove because it feels similar to being gently petted while helping remove loose fur.
- We accept major credit and debit cards, along with other secure payment methods available at checkout.
- Yes, All payments are securely processed through Shopify's encrypted payment system. Virelia does not store your payment information.
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- If you have any questions about your order or our products, please contact us through our Contact Us page. We'll respond as soon as possible.
- We're always happy to help. If you couldn't find the answer you're looking for, please reach out to our support team and we'll be glad to assist you.